A. Vision and Mission Statements for Investors
Vision
Invest with knowledge and safety.
Mission
Every investor should be able to invest in the right investment products based on their needs, manage and monitor them to meet their goals, access reports, and enjoy financial wellness.
B. Details of Business Transacted by the Research Analyst
- To publish research reports based on the research activities of the Research Analyst.
- To provide an independent, unbiased view on securities.
- To offer unbiased recommendations, disclosing any financial interests in recommended securities.
- To provide research recommendations based on the analysis of publicly available information and observations.
- To conduct an annual audit, as required under SEBI regulations.
C. Details of Services Provided to Investors (No Indicative Timelines)
- Onboarding of clients.
- Disclosure to clients regarding research activities and conflicts of interest, if any.
- Distribution of research reports and recommendations without discrimination.
- Maintaining confidentiality of research reports until they are made available in the public domain.
D. Grievance Redressal Mechanism
In case of any grievance or complaint, investors may contact:
Name: Rajneesh Sharma
SEBI Registration No.: INH000020332
Email: rajneeshcfte@gmail.com
All grievances will be acknowledged within seven working days and resolved at the earliest possible time, not exceeding 30 days.
If the complaint is not addressed satisfactorily, investors may lodge a complaint with SEBI on the SCORES portal (https://scores.sebi.gov.in), SEBI’s centralized web-based complaint redress system. SEBI takes up complaints registered via SCORES with the concerned intermediary for timely resolution. Investors can also track the status of their complaint.
For physical complaints, investors may write to:
Office of Investor Assistance and Education,
Securities and Exchange Board of India (SEBI),
SEBI Bhavan, Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai – 400 051.
If unsatisfied with the response, investors can also access the SEBI Online Dispute Resolution Portal at https://smartodr.in.
E. Expectations from Investors (Responsibilities of Investors)
Do’s
- Always deal with SEBI-registered Research Analysts.
- Verify the Research Analyst’s registration certificate and SEBI registration number.
- Refer to the list of SEBI-registered Research Analysts available on SEBI’s website.
- Review disclosures made in research reports before investing.
- Make payments only through banking channels and maintain receipts.
- Ask relevant questions and clear doubts before acting on any recommendations.
- Inform SEBI about any Research Analyst offering assured or guaranteed returns.
Don’ts
- Do not provide funds for investment to the Research Analyst.
- Do not rely on luring advertisements or market rumours.
- Do not fall for limited period discounts, incentives, or gifts offered by any Research Analyst.
- Do not share login credentials or passwords of trading and demat accounts with the Research Analyst.
Grievance Redressal Process
Client queries or complaints may arise due to a lack of understanding or perceived deficiency in service. Clients are encouraged to seek clarification in writing. Complaints can be addressed by contacting rajneeshcfte@gmail.com. A response can be expected within 10 business days.
If unsatisfied with the response, investors may escalate the complaint to SEBI through SCORES or the ODR portal as outlined above.
Complaints Data
| Sr. No | Received from | Pending at the end of last month | Received | Resolved | Total Pending | Pending complaints > 3 months | Average Resolution time (in days) |
|---|---|---|---|---|---|---|---|
| 1 | Directly from Investors | 0 | 0 | 0 | 0 | 0 | – |
| 2 | SEBI (SCORES) | 0 | 0 | 0 | 0 | 0 | – |
| 3 | Other Sources | 0 | 0 | 0 | 0 | 0 | – |
| 4 | Grand Total | 0 | 0 | 0 | 0 | 0 | – |
| Sr. No | Month | Carried forward from previous month | Received | Resolved | Pending |
|---|---|---|---|---|---|
| 1 | April 2025 | 0 | 0 | 0 | 0 |
| 2 | May 2025 | 0 | 0 | 0 | 0 |
| 3 | June 2025 | 0 | 0 | 0 | 0 |
| 4 | July 2025 | 0 | 0 | 0 | 0 |
| 5 | August 2025 | 0 | 0 | 0 | 0 |
| 6 | September 2025 | 0 | 0 | 0 | 0 |
| SN | Year | Carried forward from previous year | Received during the year | Resolved during the year | Pending at the end of the year |
|---|---|---|---|---|---|
| 1 | 2025-26 | 0 | 0 | 0 | 0 |
Complaints Redressal
Client’s queries/complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude towards the client.
- Clients can write an email to the research analyst at rajneeshcfte@gmail.com . The client may expect a reply within 15 working days of approaching research analyst.
- In case you are not satisfied with the response you can lodge your grievance with SEBI at https://scores.sebi.gov.in/ or you may also write to any of the offices of SEBI. SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link: [IOS Apple Store Link] [Google Play Store Link].
- In case you are not satisfied with the response from SEBI then you can lodge your grievance with SMARTODR on the below mentioned link: https://smartodr.in/
Grievance Redressal / Escalation Matrix
| Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
| Customer Care | |||||
| Head of Customer Care | |||||
| Compliance Officer | |||||
| CEO | |||||
| Principal Officer |
The abovementioned details would facilitate the complainants to approach the concerned RA before filing complaint to SEBI. For more details go to: –
https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41
We aim to resolve all grievances within 21 working days from the date of receipt.
If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).
SCORES Portal: scores.sebi.gov.in.
In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.
ODR Portal: smartodr.in.